If you need more time to pay your bill, but want to make sure you’re up to date with your payments, you can set up your account to arrange late payments. You can submit a waiver request to set up your account to waive these late fees. If you are already past due in paying your bill, AT&T is giving up to 90 days from the past due date or, depending on which comes first.
If you are eligible for a discount, they will let you know how much you can save and ask if they have your permission to make these changes. In some cases, you may be able to get a better plan for less than your current one. Give them a few minutes to look up your account and compare it with alternative plans. Once you get connected with an agent, let them know you are experiencing difficulty paying your bills as a result of COVID-19 and are interested in looking at discount plan options. Make sure to keep an eye on this screen, as their estimated wait times are not always accurate and you don’t want to miss your slot to speak with someone. They will then ask you for your first name and put you in the queue to speak with a representative. Click on the first link, “Billing, Usage, Plans, and Features”. Select which product you are seeking assistance with, and then a list of topics will be listed. If you are looking to see if your plan is eligible for a discount, type “agent” into the chat box.
#ATT BILL PAY HOW TO#
Click on the link “Find out how to get a credit” next to that bullet point in order to be directed to their details page, which further explains their policies. This includes waiving late fees, talk, text, and data overages incurred between that time. Type “covid” in the chat, and you will get another automated message letting you know that they are not interrupting service for non-payment between. By clicking on the chat, you will automatically be prompted by an automated virtual assistant that asks how they can provide you with help. Once you are directed to the next page, you will see your account data and a chat bubble on the bottom right hand corner of your page. You can get in touch with one of AT&T’s customer service representatives by signing into your account and clicking on the “Get more bill & account help” option. In addition to extending your due date, you can also save $10 dollars on your monthly bill by enrolling in autopay. Extensions and late fee waivers are being offered for charges accumulated between –. During this time, they will not charge any late fees or terminate service. All Rights Reserved.AT&T is offering relief for customers during the COVID-19 pandemic by providing more flexibility for paying bills. You can sign in to your Piedmont Natural Gas account or make a payment. If you smell natural gas or suspect a leak, leave the area immediately and call Piedmont Natural Gas at 800.752.7504 or 911 Gas customers in Ohio and Kentucky, if you smell natural gas or suspect a leak, leave the area immediately and call Duke Energy at 800.634.4300 or 911. To stay informed of future power outages, sign up to receive power outage alerts from Duke Energy by texting REG to 57801. Be sure to use the mobile phone associated with your account. Duke Energy and Piedmont Natural Gas emergency assistance, outage reporting and other customer service information tableĮlectric customers can text OUT to 57801 to report an outage from a mobile phone.
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